Refund Policy

DoremiZone values every customer and works hard to provide customers with an enjoyable experience using DoremiZone products and services. We offer a free trial version for our products, so customers can 'test-drive' before deciding to purchase.

It's because of this 'try-before-you-buy' system that DoremiZone provides a 7-day money back guarantee for all its products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

Refund Guidelines

We do accept refund requests under the following circumstances:

• Duplicate Purchase: If you accidentally purchased the same product more than once, we will gladly issue a full refund for the duplicate order(s).
• Unresolved Technical Issues: If the product has a technical issue that we are unable to resolve within 30 days of your report, a refund will be issued.
• Unwanted Auto-Renewal: Auto-renewal charges are eligible for a refund within 7 days of renewal, except for monthly subscriptions.
• Usage-Based Deduction: If there is any usage record during the current subscription period, the refund amount will be calculated after deducting the value of the services already used.
• Please note: We will email you 7 days before your subscription is set to auto-renew to confirm if you want to continue. If you wish to cancel your subscription, please contact us via email. After canceling the auto-renewal, you will still have full access to your subscription benefits until the end of the current billing period.

Circumstances of No Refund

General Statements

General Statements that are not an actual complaint. For example, "It’s not what I thought", "It didn’t function as expected," or "I can’t use this." If you do not understand how the product works, please ask your questions to our Support Team at [email protected].

Change of Mind

For instance, purchasing the product, accessing it, but then refusing to use it, with comments like "I changed my mind," "I don’t want it now", "It is not what I need," etc. is not an acceptable reason for a refund request.

Customer Refuses to Accept Support

A refund request due to technical trouble, with the customer refusing to cooperate with the DoremiZone support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the DoremiZone support team.

Bundle

A refund request for part of a bundle. DoremiZone cooperates with a third party payment platform which does not support any partial refund within an order; whereas, DoremiZone may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle's guarantee period.

How to Request a Refund?

If your purchase meets the guidelines above, you can send your refund request at [email protected]. Our support team will reply within 24 hours. As part of your request, be sure to include the order number, email address, and any specific examples or details you might have. Screenshots are welcome!

How Long Does a Refund Take?

Refunds are processed using the payment method that used to make the original purchase. Usually, a refund takes 1-3 days but may take up to 7 days for certain payment methods.

Once the refund is issued, you will receive a refund confirmation email. Please be patient.